Service Excellence & Customer Retention.
Background
In today’s dynamic and competitive business environment, organizations recognize the pivotal role that service excellence plays in achieving sustainable success. Service excellence goes beyond merely meeting customer expectations; it involves creating memorable experiences that build lasting relationships.
This course is designed to equip participants with the essential skills and knowledge needed to understand, implement, and excel in delivering exceptional customer service.
About the course
In a world where customer choices are abundant and loyalty is hard-won, mastering the art of service excellence is paramount for any business.
The “Service Excellence and Customer Retention” course is a dynamic and interactive program designed to empower individuals and organizations to deliver exceptional customer experiences that foster lasting relationships.
This course delves into the intricacies of customer expectations, communication strategies, and effective problem resolution techniques, providing participants with the skills needed to not only meet but exceed customer expectations..
Benefits of Attending
Upon completion of this course, participants will not only possess a comprehensive
understanding of service excellence but will also have a toolkit of practical skills to implement within their organizations.
The ultimate goal is to empower individuals to create a positive and memorable customer experience, leading to increased customer satisfaction, loyalty, and sustainable business growth. Join us on this journey to unlock the keys to exceptional service and customer retention success.
Participants will emerge from this course with a well-rounded skill set for:
- Comprehensive Understanding of Customer Expectations
- Effective Communication Skills
- Problem Resolution Techniques
- Building Customer Relationships
- Service Recovery Strategies
- Leveraging Technology for Customer Engagement
Who is it for?
- Business owners and entrepreneurs striving for sustained customer loyalty and
advocacy. - Managers aiming to build a customer-centric culture within their teams.
- Customer service representatives seeking to elevate their service delivery.
What you will learn
- Strategic Focus on Customer Retention.
- Interactive Learning Modules
- Industry-Relevant Content
- Communication Mastery
- Technological Integration
- Service Recovery Strategies
Fees
The fee for our programs are structured based on client requirement. Our full content package typically includes Tuition, Course Materials, Field trip for practical application of learning, Accommodation with breakfast, Lunch and light refreshment throughout the course, a Guided Tour of the city of Manchester or any tourist attraction nearby and a Souvenir. Only the items in bold come as standard, other items are subject to client requirement.
VAT
We do not have to charge UK Value Added Tax (VAT) if you can provide written confirmation from your government or its accredited representative that you are “employed by the government in furtherance of its sovereign activities”. In all other cases, we will have to charge VAT (currently 20%) in addition to the fee.
